This Privacy Policy explains how QMax Ceramics Pvt Ltd ("QMax", "we", "us", or "our") collects, uses, discloses, and safeguards your information when you use the QMax Wallet mobile application (the "App"). By using the App, you agree to the practices described here.
1. Information We Collect
We collect only the information needed to operate the rewards programme and process your withdrawals.
| Category | Examples | Why we collect it |
|---|---|---|
| Account information | Mobile number, name, PIN (stored in a hashed / secured form), city, state, shop name | To create and secure your account and identify your rewards |
| Transaction information | QR codes / coupons you scan, wallet balance, reward history, withdrawal requests, your UPI ID | To credit rewards and process UPI payouts |
| Device & technical information | Device model, operating-system version, app version, and basic diagnostic logs | To keep the App secure, prevent fraud, and fix problems |
| Camera | Live camera feed while scanning | Used only to read QR codes. Images are not stored or uploaded. |
We do not collect your bank-account number, card numbers, UPI PIN, or passwords. We do not sell your personal information to anyone.
2. How We Use Your Information
- To register and authenticate you and keep your account secure.
- To validate scanned QR codes and credit the correct cash reward to your wallet.
- To process withdrawal requests and send payouts to the UPI ID you provide.
- To show your balance, coupons scanned, and transaction history.
- To detect and prevent fraud, duplicate redemptions, and misuse.
- To provide customer support and respond to your requests.
- To comply with applicable legal and tax obligations.
3. Camera Permission
The App requests camera access solely to scan the QR code printed on QMax product packs. The camera is active only on the scan screen. We do not take photographs, record video, or upload any camera imagery — the QR code is decoded on your device and only the resulting coupon code is sent to our servers for validation.
4. How We Share Information
We share information only as needed to run the service:
- Payment / banking partner: To pay out your withdrawals over UPI, we share the necessary payout details (such as your UPI ID and the amount) with our regulated banking partner, IDFC FIRST Bank, and its UPI payment infrastructure.
- Service providers: Trusted vendors who host our servers and provide technical infrastructure, bound by confidentiality obligations.
- Legal requirements: When required by law, regulation, legal process, or a valid government request.
We never sell or rent your personal data, and we do not share it for third-party advertising.
5. Data Security
We use industry-standard safeguards to protect your information, including encrypted transport (HTTPS/TLS), secured storage of credentials, and access controls. Your PIN is stored using secure device storage. No method of transmission or storage is completely secure, but we work to protect your data and to limit access to it.
6. Data Retention
We keep your account and transaction information for as long as your account is active and for as long as needed to provide the service, resolve disputes, prevent fraud, and meet legal, accounting, or tax requirements. When information is no longer needed, we delete or anonymise it.
7. Your Rights & Choices
- Access & correction: You may ask us for a copy of your account data or to correct inaccurate details.
- Deletion: You may request deletion of your account and associated personal data (subject to legal retention requirements). See the contact details below.
- Withdraw consent: You can stop using the App and revoke camera permission from your device settings at any time.
8. Children's Privacy
QMax Wallet is intended for professional users aged 18 and above. It is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, please contact us and we will remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes may also be communicated in the App. Your continued use of the App after an update means you accept the revised policy.
10. Contact Us
If you have questions or requests regarding this Privacy Policy or your data, contact:
QMax Ceramics Pvt Ltd
Email: support@qmaxtiles.com
Website: https://qmax.mankiwave.in